Refund Policy

You may be eligible for a full refund in the following situations:

• Your payment was confirmed but we were unable to process or deliver your order due to an issue on our end
• You cancelled the order before printing began (i.e., before your PDFs were uploaded and printing was initiated)
• The printed card was damaged or defective on arrival — supported by a photo within 48 hours of delivery
• Duplicate payment was made for the same order

Refunds will not be issued in the following cases:

• The card has already been printed and dispatched
• The uploaded PDF contained incorrect or outdated information — we print exactly what is in the document
• You changed your mind after printing has begun
• The order was cancelled due to submission of fraudulent, forged, or tampered documents
• Delivery delays caused by the courier, natural disasters, or other circumstances beyond our control
• You provided an incorrect delivery address

To initiate a refund request, please contact us with the following details:

Reach us at:

Once your refund request is approved, the amount will be returned to your original payment source (UPI / bank account) within:

We will notify you via phone or email once the refund has been initiated.

Approved refunds will be for the full order amount paid, with no deduction, unless otherwise communicated at the time of approval.

In case of a partial order issue (e.g., one card damaged out of multiple), a proportional refund for that card slot may be issued at our discretion.

Any refund request found to be based on false claims or fraudulent intent will be rejected immediately. We reserve the right to block future orders from accounts associated with fraudulent refund attempts.

If you have any questions about our refund policy or need help with an order, our support team is available Monday – Saturday, 9:00 AM – 6:00 PM IST.