Legal

Privacy & Cookie Policy

Last updated: 20 July 2026

This policy explains how PVC Card Portal collects, uses, and protects the personal information you provide when using our PVC ration card printing service.

1. Information We Collect

When you place an order or register as an operator, we collect:

  • Full name, phone number, and email address
  • Delivery address (street, district, pincode)
  • Ration card number(s) and card type
  • Payment confirmation from our payment gateway (order ID and payment status — never your UPI PIN or card details)
  • e-Ration Card PDF file(s) uploaded for printing

We do not collect any Aadhaar numbers, bank account details, or passwords.

2. How We Use Your Information

We use your information solely to:

  • Process and fulfil your PVC card printing order
  • Confirm your online payment through our payment gateway
  • Deliver the printed card to your address
  • Send order status updates (if email/phone provided)

We do not sell, rent, or share your personal information with any third party for marketing purposes.

3. Data Storage & Security

All data is stored on secured servers. Uploaded PDF files are retained only for the duration required to fulfil your order. We implement reasonable technical safeguards to protect your data from unauthorised access.

You may request deletion of your personal data at any time by contacting us at help@erationcards.in.

4. Cookies

This website uses only functional cookies — small files stored in your browser to keep you logged in as an operator or admin across page loads.

We do not use:

  • Advertising or tracking cookies
  • Analytics cookies (e.g. Google Analytics)
  • Third-party marketing pixels

You can clear cookies at any time through your browser settings. Disabling cookies may prevent operator/admin login from working correctly.

5. Third-Party Services

Payments are processed securely by Cashfree Payments, an RBI-authorised payment gateway. Your UPI, card or net-banking details are handled on Cashfree's systems under their own privacy policy — we never see your UPI PIN, card number or bank password, and we do not have access to your bank or wallet account.

6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data after order completion

To exercise any of these rights, contact us at:

Disclaimer

PVC Card Portal is not affiliated with or endorsed by the Department of Food & Supplies, Government of West Bengal. Official ration card services are available free of cost at food.wb.gov.in. Our services are limited only to PVC printing of existing e-Ration Cards as uploaded by the customer.

By using this website, you agree to the terms of this Privacy & Cookie Policy.